​​Where Can I Get The Request For Live Scan Service Form?

The agency or employer requesting the Live Scan fingerprint will provide the applicant with the Request for Live Scan form. As a courtesy to our clients, blank Request for Live Scan Service forms can be downloaded through the links provided on our Live Scan Services page.

​I've had a Live Scan before, do I need to do it again?

The DOJ does not share your information with other agencies. An applicant’s Live Scan form acts as a release for a criminal history response to be sent to the specified requesting agency. This means that you must submit a new application each time a criminal history is requested of you, therefore you must go through the Live Scan process again.

How Much Does it Cost?

The fees for Live Scan consist of the rolling fee for the fingerprinting, and the background investigation fee. We charge a rolling fee of $22. The background investigation fee depends on the level of service and is charged by the Department of Justice (DOJ). Additionally if your requesting agency asked for an FBI background check, an FBI fee will be due. Your total fee will be given to you and collected (unless your company/agency has a billing account set up) before your fingerprints are scanned. We accept the following forms of payment: Cash, VISA, MasterCard, Discover, Money Order, Check (Business/Personal) and Cashier's Check. A $20 fee will be charged for any returned Checks or Credit Cards.

How Do I Check My Live Scan Results? ​

You can check your fingerprinting results by calling the Department of Justice's 24-hour automated telephone service at (916) 227-4557. You will need your birth date and the 10-digit Automated Transaction Identification (ATI) number located at the bottom of the Applicant Live Scan Request Form.

How Long Does It Take To Get My Live Scan Results?

The Department of Justice (DOJ) usually processes Live Scan fingerprinting within 72 hours. Delays may occur. For any significant delays the DOJ will contact the requesting agency. The results are either emailed or sent to the requesting agency listed on the Request for Live Scan Service Form. Once the Live Scan process has been completed, please contact the agency handling your employment or licensing with all inquiries.

Why Would My Fingerprints Get Rejected by the DOJ?

Fingerprints are rejected by the Department of Justice on occasion for several reasons. The most common reasons are the applicant’s fingerprints have characteristics that are difficult to capture in the live scan process. This would include items such as cuts, scars and calluses. If an applicant has fingerprints rejected on this basis, and they were originally scanned by Live Scan Silicon Valley, we will re-scan and resubmit your fingerprints at no additional charge. If they were not originally submitted by us, you will be responsible for the processing fees.


 How Do I Get An ORI Code? ​

The ORI code is assigned by the DOJ (Department of Justice). In order to get an ORI code the organization/agency has to apply with the DOJ to become an authorized applicant agency. California law authorizes certain governmental and private organizations to conduct criminal record background checks to help determine the suitability of a person applying for a license, employment or as a volunteer working with children, the elderly or disabled. Please Contact Us to find out more information on how to set up an ORI code for your company or Organization, and we would be happy to assist you with that process. Establishing an ORI code with the DOJ can take up to six weeks.

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Bay Area Solutions | 847 S. McGlincyLn Campbell CA 95008 us | +1.408-764-6703

Frequently Ask Questions